Today we use PIN codes, secret words and passwords for remote user authentication. One of the advanced and most secure identity verification methods is voice biometrics which allows to identify a person by voice characteristics. Furthermore, it is the only existing biometric authentication which can be used for remote client service through telephone communication. 

At present two- and three-factor authentication methods are used for caller identification at call centers of banks, telecommunication companies, etc.  In the first case, control data includes password, PIN code and security question, along with such open data as telephone number, card number, and ID. Three-factor method additionally uses voice biometrics. While PIN code, card, or ID can be lost or stolen, a person’s voice parameters are not subject to theft or falsification. 

Voice Verification Advantages
Use of voice biometrics considerably increases level of protection of client’s personal data, and reduces the risk of fraud. In addition, it serves to speed up client authentication, cut call center expenses, and facilitates work of operators.

Voice Biometrics Software Features
VocalPassword software program verifies speaker’s ID by comparing his or her voice to the samples previously received from call centers, as well as mobile and/or Internet applications.  FreeSpeech application serves for background voiceprint collection and caller identification during his or her conversation with operator, and allows to detect fraudsters in time. FroudMiner application serves for speaker identification in audio recordings, and allows to collect evidence for fraud investigation.