Speech Synthesis Technology for Text-to-Speech Conversion at Automated Contact Centers
The most effective communication with contact center clients at banks, insurance, transport, and telecommunication companies, and giving them real-time information is performed with the help of technology which transforms text into audio file. Compared to use of prerecorded phrases, this technology provides more flexibility, correctness, and if required, fast update.
Speech synthesis system allows to provide high quality text-to-voice translation without pauses. In addition, generated speech does not contain artefacts – audio defects characteristic of interactive voice systems using phrases generated from separate prerecorded fragments.
Powerful Capabilities of Speech Synthesis System
ARMO-Vox voice applications currently support
over 70 languages and dialects and allow to generate male and female voice. For
correct reproduction of phrases, the synthesis system has built-in libraries
containing pronunciation rules for different types of speech, including digits
and numbers, alphanumerical combinations, dates, time, geographical names,
currency names, etc.
