Due to ever-growing competition and changing market environment, wholesale and retail banks strive to improve quality of service and brand awareness, and to cut expenses.  ARMO-Vox voice self-service application package for contact centers will help to reach these goals, ensuring easy access to information for every client, as well as automation of multiple business procedures. 

Calling a contact center equipped with ARMO-Vox voice self-service system, a client can by voice request account statement and information about interest rates, change PIN code, transfer funds or pay bills, apply for a loan, inquire about the nearest ATM, report lost card, etc. The system provides intelligent call switching and automatic report generation.

Reliable Protection of Personal Data
Voice biometrics feature allows to reduce risk of theft of funds and personal data, providing caller authentication and detecting fraud attempts. Unlike traditional authentication methods, like password and key word entry, voice biometrics technology used in ARMO-Vox applications ensures higher level of access protection, simultaneously offering easy, fast, and most client-friendly service mechanism.

High Quality of Client Interaction and Profitability
Automatic client service using speech recognition technology and conveniently forwarding to required resources allows to enhance quality of service, as well as increase the number of requests filled during the first call, and cut call processing time.

Effective Use for Outgoing Calls
Contact center equipped with voice system can also operate in active mode, automatically calling real and potential clients. Outgoing calls can include information about new tariff plans, or remind about due payments. Additionally, the system can conduct surveys to find out quality and service satisfaction level.