For companies operating in various spheres of insurance business, it is extremely important to be able to offer most fast and quality service of maximum number of contact center callers. The competition in the market is so strong that the first call of potential client will most probably be the last if he or she gets low-quality information service or has to wait for an answer too long. ARMO-Vox applications based on natural speech recognition technologies allow to set up voice self-service center at contact center, at the same time enhancing quality of service and cutting expenses. 

Automated telephone call processing system would be effective for health, retirement, property insurance, as well as other directions of insurance business. Using services of contact center automated with voice technologies, caller can get all required information by asking questions in natural form. Along with it, contact center can make outgoing calls informing clients about new services, reminding about insurance policy expiry, or holding customer satisfaction surveys.

Applications for Property Insurance Companies
Calling a contact center, a client can inform about change of address, activate changed PIN code, file a claim or learn the status or history of previously filed claims. In addition, ARMO-Vox solution allows caller to make registration, get information about tariffs, policies and terms of payment, as well as pay bills or request a duplicate copy of insurance identification.

Ease of Use for Health Insurance
Integrated contact center in auto mode can promptly inform a client about his or her claim status, applicable insurance benefits, and required contact data. Besides, during a call a client can request repeat prescription or duplicate copy of insurance identification, choose or change primary care physician (PCP).  

Use for Retirement and Life Insurance
ARMO-Vox contact center can be used to handle share selling or buying transactions, and change parameters of confidential information. In addition, a client can by telephone request required query forms, get account statement and inquire about insurance policy value, apply for a loan, and ask about applicable tariffs and rates.